Refund policy

Effective Date: October 1, 2026

Backyard Kitchens Direct is owned and operated by Influentia Nucleari LLC. This policy explains how returns, exchanges, and refunds work for orders placed on backyardkitchensdirect.com.

Summary

  • Return window: 30 days from delivery.
  • Damaged, defective, or wrong items: report within 48 hours of delivery. We cover return shipping, and there is no restocking fee.
  • Change-of-mind returns: the customer pays return shipping, and a 25% restocking fee applies.
  • Refunds: issued to your original payment method within 7 business days after we receive and inspect the return.

1. Damaged, Defective, or Incorrect Items

Please inspect your order at delivery. If the packaging is damaged, note the damage on the carrier's delivery receipt before you sign.

Contact us within 48 hours of delivery if an item arrives damaged, defective, or not as ordered. Include:

  • Your order number
  • Photos of the item, the packaging, and the delivery receipt
  • A short description of the problem

Once we approve the claim, we will send a replacement or issue a full refund. We provide a prepaid return label or arrange the freight pickup. There is no restocking fee and no cost to you.

2. Change-of-Mind Returns

You may return a new item within 30 days of delivery if it is:

  • Unused and not installed
  • In its original packaging with all parts and accessories

To start a return, contact us for a return authorization before sending anything back. For change-of-mind returns:

  • You pay the return shipping. We return large items by freight, and we can quote the freight cost before you decide.
  • We deduct a 25% restocking fee from your refund.
  • Please ship the item within 7 days of our return approval.

3. Refunds

After we receive and inspect the returned item, we issue the refund to your original payment method within 7 business days. Your bank or card issuer may take a few extra days to post it.

4. Exchanges

We can exchange an item for the same product under the same conditions as a return. Exchanges for the same item have no restocking fee. We ship the replacement once we receive and approve the returned item.

5. Items We Cannot Accept

  • Items that have been used or installed, unless they arrived defective
  • Items damaged by misuse, neglect, or improper installation
  • Damage reported more than 48 hours after delivery
  • Gift cards

6. Cancellations

You can cancel for a full refund any time before your order ships. After it ships, please follow the return process above.

7. Warranty Claims

The manufacturer's warranty covers products. To make a warranty claim, contact Backyard Kitchens Direct, and we will handle the claim for you or connect you with the manufacturer. Some brands, such as Crown Verity, handle warranty claims directly; the Warranty tab on the product page lists their contact details.

8. Contact Us

  • Email: support@backyardkitchensdirect.com
  • Phone: 904-621-2505
  • Address: Backyard Kitchens Direct (Influentia Nucleari LLC), 1153 Spanish Bay Ct, Orange Park, FL 32065, United States
  • Hours: Monday to Friday, 9 AM to 5 PM Eastern Time

9. Your Rights and Changes

This policy does not limit your rights under U.S. consumer protection law. We may update this policy, and changes take effect when we post them on this page.