Shipping policy

Effective Date: October 27, 2026

Backyard Kitchens Direct is owned and operated by Influentia Nucleari LLC. This policy explains how we ship orders placed on backyardkitchensdirect.com.

Summary

  • Cost: Free shipping to the lower 48 states and Washington, DC on every product we sell, except Crown Verity, Summerset, American Made Grills, Pit Boss, and Napoleon. Orders of those brands ship free when your order totals $4,000 or more. Below $4,000, a flat $150 curbside freight charge applies. Summerset and American Made Grills orders shipping to Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, or Virginia ship free when the order totals $2,500 or more.
  • Processing time: 1 to 3 business days.
  • Transit time: 1 to 6 business days.
  • Total delivery time: 2 to 9 business days from when you place your order. Orders placed in November and December may take a few extra business days.
  • Large items: curbside freight delivery.
  • Smaller items: parcel delivery with tracking.

1. How We Fulfill Orders

Backyard Kitchens Direct is an online-only store operated from Orange Park, Florida. We do not have a showroom or our own warehouse. Your order ships directly to you from the manufacturer's, distributor's, or fulfillment partner's warehouse in the United States. If you order more than one item, they may ship from different warehouses and arrive on different days.

2. Where We Ship

  • We ship to the lower 48 United States and Washington, DC.
  • We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

3. Shipping Costs

Shipping is free on every product we sell, except Crown Verity, Summerset, American Made Grills, Pit Boss, and Napoleon. Products from those brands ship free when your order totals $4,000 or more. Below $4,000, a flat $150 curbside freight charge applies. Summerset and American Made Grills orders shipping to Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, or Virginia ship free when the order totals $2,500 or more. Shipping costs and any sales tax are shown at checkout before you pay. We do not add fees after checkout.

4. Delivery Time

Most orders arrive in 2 to 9 business days: 1 to 3 business days to process your order, plus 1 to 6 business days in transit. Business days are Monday through Friday, excluding holidays. If a product needs longer, its product page will say so, and that note replaces the timing above. Orders placed in November and December may take a few extra business days.

5. Delivery Methods

Curbside freight (large items)

Grills, griddles, outdoor kitchen islands, refrigerators, carts, and other large items ship by freight truck. The carrier will contact you to schedule a delivery window. Curbside delivery means the driver brings the shipment to the curb or the end of your driveway. It does not include carrying the item into your yard, unpacking, or installation, so plan to have help moving it.

Parcel (smaller items)

Smaller items such as covers, knobs, handles, and parts ship by a national parcel carrier such as UPS or FedEx.

Tracking

You will receive tracking information by email when your order ships.

6. Inspect Your Delivery

  • Check the shipment before you sign. Count the boxes and look for damage.
  • If anything is damaged or missing, write it on the delivery receipt before you sign and take photos.
  • Contact us within 48 hours of delivery about damaged, defective, missing, or incorrect items. We will arrange a replacement or refund at no cost. See our¬†Return and Refund Policy.

Title and risk of loss pass to you when we hand your order to the carrier, as explained in Section 5.2 of our Terms of Service. When you report damage within 48 hours, we handle the carrier claim for you.

7. Late or Lost Shipments

If your order has not arrived within 9 business days, or tracking shows it as delivered but you do not have it, contact us, and we will trace it with the carrier.

8. Returns

We accept returns within 30 days of delivery. For change-of-mind returns, the customer pays return shipping and a 25% restocking fee applies. We return damaged, defective, or incorrect items at our cost with no restocking fee. Full details are in our Return and Refund Policy.

9. Address Accuracy

Please check your shipping address at checkout. If a shipment is returned because of an incorrect address, we will contact you before reshipping it.

10. Contact Us

  • Email: support@backyardkitchensdirect.com
  • Phone: 904-621-2505
  • Address: Backyard Kitchens Direct (Influentia Nucleari LLC), 1153 Spanish Bay Ct, Orange Park, FL 32065, United States
  • Hours: Monday to Friday, 9 AM to 5 PM Eastern Time

We may update this policy, and changes take effect when posted on this page.